DELIVERY & RETURNS
In order to protect both parties we encourage you to refuse any delivery that may seem damaged or tampered with in any way.
This includes any holes in the outer packaging or where the parcel may have been opened, ripped and re-taped. Once you have refused the delivery, please contact us immediately to resolve this issue and raise an investigation.
Please be aware that we will not be held responsible for any package that is damaged or tampered with and then signed for by yourself. If the courier has attempted delivery at the address you provided and your order is returned to us, through the order being refused no no-body present during various delivery attempts, you will be automatically issued a refund for your order minus any original delivery charges paid.
If you have provided insufficient address details and your order is subsequently returned to us, you will be automatically issued a refund for your order minus any original delivery charges paid. You will have 14 days from receiving your order to report any issues such as damage or defects to the outer packaging or missing or damaged items within your order.
We will not be held responsible for any issues reported after this period. When reporting these to us please ensure you have photographed the issue as we will ask for this to conduct our investigation. This does not affect the regular returns policy timescale.
Return & Exchange Policy
We do hope that you love your new Mistral online purchase. However, don’t worry if you are not 100% happy. Send the item back to us, unworn and in its original condition, complete with tags, packaging, and proof of purchase within 14 days of the date of receipt, or date you notified us that you wish to cancel for an exchange or refund.